FitBuddy Support

Last updated: 2026-10-16

If you have a question, encountered a bug, or want to request data deletion or a refund — get in touch. We reply within 48 hours on weekdays.

Contact

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed by Apple. Open Settings → [Your Name] → Subscriptions on your iPhone, find FitBuddy Pro, and tap "Cancel Subscription". Cancellation takes effect at the end of your current billing period.

How do I get a refund?

Refund requests are handled by Apple at reportaproblem.apple.com. We don't have access to payment details and can't issue refunds directly.

How do I delete my data?

FitBuddy data is stored on your device and, if sync is on, in your iCloud. To remove it completely:

  1. Profile → Delete All Data — deletes your profile, workouts, meals, hydration, body metrics, achievements and chats and restarts onboarding; if sync is on, the deletion also reaches iCloud and your other devices.
  2. Profile → iCloud → Delete my iCloud data — turns sync off and deletes the iCloud copy the next time you open the app (turn off iCloud sync on your other devices first).
  3. Delete the app — removes anything that remains.

If you need further help, write us at the email above.

My workouts don't sync with Apple Health

Check permissions: Settings → Privacy & Security → Health → FitBuddy. All toggles should be enabled. Restart the app — the last sync attempt runs on launch.

The AI assistant isn't responding

FitBuddy uses Google Gemini. If replies don't come through:

I have feedback or a bug report

We welcome any feedback. Email us with the subject "FitBuddy Feedback" — include screenshots, your version number (visible in Profile → Settings), and a short description.

Privacy

See our Privacy Policy for details on what data is processed and how.